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 1Click DVD Copy
Support
Q: What do I do if I get this message: "This DVD is encrypted..."?
A: The DVD you are attempting to copy is encrypted with CSS, an
access control mechanism found on many DVD movies. Not all movies are
protected with CSS. You can use 1Click DVD Copy to make a copy of a
personally authored DVD or other non-CSS protected movies.
Copying an
encrypted DVD movie requires software like DVD43Free, which lets your
computer read CSS encrypted data on a DVD before or during the process of
making a copy. The laws in some countries prohibit the sale and distribution
of software that circumvents CSS protection, so we are not able to provide
this software with 1Click DVD Copy.
If you live in a country which
permits the use of decrypting software, you can use a search engine like
Google to locate and install software like DVD43Free. Decrypting software is
developed by independent third parties and is not distributed by, affiliated
to or associated with 1Click DVD Copy.
Q: What do I do if I
get this message: "An encrypted file was encountered..."?
One of
the files you are trying to copy is encrypted. You can't copy encrypted
files with 1Click DVD Copy. We recommend you launch 1Click DVD Copy AFTER
any other program you are using to avoid conflicts that can occur when two
programs compete for the same resources (DVD movie files).
Q:
What do I do if I get read errors when trying to copy a DVD?
In
most cases a read error occurs because the DVD is scratched or dirty. You
should only back up original DVDs in good condition. Some DVD
writers/readers have poorly written firmware which result in a hardware read
errors during copying. You may find that you can play a movie on your home
DVD player because of it's superior error correction, but copying the DVD
may result in hardware read errors. One thing you should do is to first
update your DVD writer/reader's firmware. You can get the latest firmware
from this Firmware Update Page.
You can overcome most hardware read
errors by ensuring that the DVD is scratch free and clean (no finger
prints). It may also be possible that the DVD was authored in such a way as
to cause an error during copying, although this is extremely rare. We
encourage you to provide us feedback about any types of errors you encounter
so that we can improve our software.
Q: Can I convert a DVD to
another format, like PAL to NTSC?
A: Although you can copy both
NTSC and PAL DVDs with our software, you can't convert between formats.
NTSC and PAL are broadcast formats which are very different. The frame rate
and resolution of each are not the same are require that the video be
reencoded in order to convert between formats.
Q: Can I copy a DVD
no matter which region code it has?
A: Every DVD movie is
released with a region code which prevents a DVD player with a different
region code from playing that DVD. A general rule of thumb is: if you can
play the DVD, you can copy it. So if you want to copy a DVD (the copy will
be region free), you'll have to make sure you can play it first. If you find
yourself in a situation where you can't play the DVD because your DVD reader
is set to a different region, you can purchase products on the internet that
will remove region code protection from your DVD device.
Q: How
can I preview my movie before I burn a DVD?
A: We provide you
the "Burn Movie" option to handle this scenario. If this checkbox is enabled
(in the settings dialog), the movie will not be burned immediately after the
copy and it will be available for your to preview it first with a software
DVD player. You can simply drag the "VIDEO_TS" folder into the software
player's window to play the DVD. If you don't have a software player, you
can try one out for free here: WinDVD.
Q: The copying seems to be
taking a long time and the temporary folder is getting very large, what's
happening?
A: If you are copying an encrypted DVD, you'll need
to install decrypting software, like DVD43 for example. In most cases,
1Click DVD Copy will warn you if you don't have the software installed, but
in some cases depending on your computer's hardware, this detection may not
take place and the result is a the creation of a large file in your
temporary folder.
Q: What can I do to speed up the copying
process?
Make sure you do not have other applications running in
the background that take up memory or slow down the computer. Another thing
to check would be if you have DMA mode enabled on your DVD drives.
To verify DMA is enabled, go to the Windows Control Panel accessible from
your start menu and then follow the path to System/Hardware/Device
manager/ATA ATAPI IDE controller/Secondary IDE channel/Advanced settings and
make sure that the transfer mode is set to "DMA if available".
If you
have a DVD reader (DVD ROM), use it instead to read the DVD. Many DVD
writers will only read at 2X speed when decrypting a DVD movie. This is
about 8 times slower than the 16X speed available to most DVD readers.
The typical time to read a DVD-5 (a DVD with less than 4.7 GB of data on
it) is about 10 minutes with a DMA enabled, 16X DVD ROM. Most DVDs are not
DVD-5 and are dual layered DVDs which are typically DVD-9 (a DVD which can
hold up to 9 GB of data) and these will take considerably longer since
compression will be applied as it's being read from the disc. With a a P4
3.0 GHz machine, it should take about 45 minutes to copy an average 90
minute movie.
Remember one thing, if you find another product which
is faster, it doesn't mean it's better. On the contrary, In most cases it
means the quality is going to suffer. 1Click DVD Copy uses a very
sophisticated algorithm to ensure the highest quality possible.
If
you find your copying times are greater than this, you may be using a DVD
device which is physically slower at reading and the software cannot
overcome this.
The time it takes to burn a DVD is fixed by the speed
of the DVD writer and by the media. So, if you have a 4X DVD writer with 4X
media, it will take about 15 minutes to burn the DVD. If you have a newer 8X
writer, you can expect about half that time.
Q: What do I do when
I get this message: "Can't connect to hardware access layer: Patin-Couffing
or ASPI layer"?
A: You may need to force the installation of the
Patin Couffin drivers. Make sure you have Administrator access rights on
your computer. Some registry entries must be created in the
HKEY_LOCAL_MACHINE section of the registry and this requires administrator
rights. Please download and run the Patin Couffin Installation
program.
Q: Sometimes I get an error when burning a disc, what
might be causing this?
In some cases, you may get an error
writing the DVD because your DVD media is not the right format (+R/RW or -R/RW)
for your DVD writer. In other cases, it may be that your DVD writer can't
recognize the brand of media you are using. Errors can also occur when the
media you are using has a bad section on it. This is more frequent when
using cheaper no-name brands of media.
In many cases, updating the DVD
writer's firmware will solve the problem since newer firmware will be more
compatible with newer media. You can obtain the latest firmware for your DVD
writer by using this link: Firmware Update Page.
If after updating
your firmware and trying another brands of media (like Fuji, TDK, Maxell, or
Sony) you still encounter burning errors, you can send us the burning log
file and we'll try to help you out. Assuming you accepted the default folder
during the installation process, you'll find the "C2CD.log" file in the
"C:/Program Files/VSO/CopyToDVD" folder. You'll want to cut and paste the
contents of this file into the Message box on our Support Page.
Q: I can play the copied DVD on my computer but it won't play on DVD
player - Why?
Make sure you are using the right type of disc for
your player. Some players will only read one of the formats (+ or -) but
both, others won't read either. DVD-R is still the most compatible format,
especially with older DVD players. Check with this link and see if you
shouldn’t use another format: DVD Players.
Another problem can be the
brand of media you are using. Even though you've selected the proper media
format, the brand of media you are using may have poor reflective properties
and your DVD player may not be able to read it effectively.
We
suggest you try a few samples of media to ensure compatibility before
ordering large quantities of discs to back up your DVD collection.
Q: Can other software conflict with the installation and operation of
1Click DVD Copy?
We are not aware of any software which
conflicts with 1Click DVD Copy while it's copying a DVD movie, however
during the burning process it's possible (although very rare) that you could
encounter a conflict with some other DVD burning software if it's not
configured correctly. We license our burning engine from VSO Software. VSO
Software licenses their burning technology to many companies for use in DVD
burning applications, including such well know products as DVDXCopy. VSO
also sells a DVD burning application called "CopyToDVD" (that we provide as
a free bonus) which also uses this burning technology.
Based on the
feedback from hundreds of thousands of users, VSO Software has compiled a
list of potential conflicts you can watch out for should you encounter a
burning conflict:
InterActual Player and PC Friendly - These programs
are made by the movie industry to hinder copying. These programs are DVD
software viewers that often come on DVD movie discs, and will try to install
themselves every time you watch a movie on your computer. Please make sure
to NOT let these install. They are both poor quality players and we suggest
you use WinDVD or PowerDVD, both of which can be obtain for free on a trial
basis.
InCD,Veritas Record Now, DLA, B's Clip, DirectCD (component of
EasyCDCreator), InstantRead/InstantWrite - Packet Writers. - These programs
can interrupt the burn merely by being installed. These software packages
will load a packet-writing software that will constantly talk to your CD/DVD
writer, and can cause a number of issues while trying to write a disc.
Spyware (example: Gator, NewDotNet, OfferCompanion) - These programs
serve no good purpose and may interfere with the normal operation of the
burning software.
GoBack - This backup software constantly runs in
the background (Terminate and Stay Ready) and may need to be disabled if you
experience problems.
McAfee virusscan and Norton AntiVirus - These
anti-virus software can cause errors while burning. If you experience
problems while burning, you can disable the software temporarily by right
clicking on the icon in the lower right side of the task bar. When the burn
is complete, the software can be reactivated.
StopZilla and
MyStorageGuard - Theses software can hinder required the installation of the
software. If you experience problems installing the software, you may need
to temporarily disable the software.
Napster 2.0 - This software
includes some basic burning software that can cause burning problems if it
is running. You will need to close this program completely before trying to
use our software.
Easy CD Creator 4.x - Due to the age of this
package, it is no longer updated by the authors. There are bugs present in
this older system that will cause numerous problems on your machine, not
just with our software. Please Uninstall completely, and consider either the
new 6.x version from Roxio (http://www.roxio.com) The newer version
installed without the Packet Writing software (DirectCD/Drag to Disk/InCD)
works well with our software.
If your question hasn't been answered or you require further assistance,
please contact the 1
Click DVD Copy Development Team.
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